Missed a mortgage payment? 

If you have missed a mortgage or loan payment, you can expect to receive a letter from your lender. That letter is likely to ask you to either bring the payments up to date, or request you contact your lender to discuss any difficulties that you might be having meeting your repayments.

Whatever your situation, it is vital that you make contact – ignoring the letter won’t make the situation go away! Discuss your situation with your lender, and talk about what your options might be – for example, coming to a repayment arrangement or re-arranging your mortgage to make it possible for you to clear your arrears and keep on top of future payments. An adviser can help you put together a payment plan to clear your arrears. Your options might include reducing your mortgage payments to interest-only, or reducing the monthly amount of your repayment mortgage that you pay in each month.

Your mortgage lender is required to treat your situation sympathetically and positively, and listen to any suggestions you have.

Received a second letter from your mortgage lender?

If you have already had one letter from your lender, which you have not responded to, this is likely to be followed by a second letter. This could come from your lender, or from their solicitor. This letter is likely to ask you to bring your payments up to date within a certain time frame – or warn that your lender will commence repossession proceedings.

You should make contact with the sender of the letter, whether that’s your lender or your lender’s solicitor. Explain your situation, and propose an arrangement to repay the arrears. Again, their adviser can help you with this.

Arrears on secured loans and second mortgages

If you fall behind with payments so that you have arrears on a secured loan or second mortgage, your lender can take action to repossess your property.  If they do not hear from you, then they will simply proceed – so make contact with them! Ring them up, keep in touch, and try to get a bit of goodwill from them, however hard it may seem.  Details of the arrears on your loan you will be sent in a default notice, making clear that you are behind with your payments.


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